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SEBI Investor Complaint & Dispute Resolution

File your investment-related complaints quickly and securely through SEBI's official grievance redressal platforms.

Register on SCORES Login to SMARTODR

Official SEBI Grievance Redressal Portals

Learn about SEBI's official platforms for investor grievance redressal and online dispute resolution.

SCORES Portal

The SEBI Complaints Redress System (SCORES) enables investors to lodge complaints against listed companies, registered intermediaries, and market participants through an online platform for faster grievance resolution.

Easy Online Registration
Complaint Tracking
Secure Platform
Faster Communication
Transparent Resolution Process

Visit SCORES Portal

SMARTODR Portal

SMARTODR provides an online dispute resolution mechanism allowing investors and financial entities to resolve disputes efficiently through mediation and arbitration.

Digital Dispute Resolution
Paperless Process
Secure Communication
Time Efficient
Easy Case Management

Information Required Before Filing a Complaint

Ensure you have the following details ready before submitting your grievance on SEBI portals.

Full Name

PAN Number

Residential Address

Mobile Number

Email ID

Ensure all information is accurate to facilitate quicker grievance resolution.

Benefits of Using SEBI Portals

Discover the advantages of using SEBI's official grievance redressal platforms.

Easy & Quick Complaint Filing

Effective Communication

Transparent Process

Speedy Grievance Resolution

Online Tracking

Secure Digital Platform

Time Saving

Investor Protection

Step-by-Step Process

1

Register on SCORES or SMARTODR

2

Provide mandatory details

3

Submit complaint/dispute

4

Track status online

5

Receive updates and resolution

Official Links

Access SEBI's official grievance redressal portals directly.

SCORES

http://scores.sebi.gov.in

SMARTODR

https://smartodr.in/login

Disclaimer

This page provides information about SEBI's official investor grievance redressal mechanisms. Complaints and disputes are processed only through the official SEBI portals. Please ensure that all submitted information is accurate.

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Attention Investor

Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020.

Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge.

Investors may please refer to the Exchange's Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020 and NSE/INSP/45534 dated August 31, 2020 and other guidelines issued from time to time in this regard.

Check your Securities / MF / Bonds in the consolidated account statement issued by NSDL/CDSL every month.

Beware of fixed/guaranteed/regular returns/ capital protection schemes. Brokers or their authorized persons or any of their associates are not authorized to offer fixed/guaranteed/regular returns/ capital protection on your investment or authorized to enter into any loan agreement with you to pay interest on the funds offered by you.

Procedure to file a complaint on SEBI SCORES: Register on SCORES portal. Mandatory details for filing complaints on SCORES: Name, PAN, Address, Mobile Number, E-mail ID. Benefits: Effective communication, Speedy redressal of the grievances.

ATTENTION INVESTORS :

Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020.
Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge.
Pay 20% upfront margin of the transaction value to trade in cash market segment.
Investors may please refer to the Exchange's Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020 and NSE/INSP/45534 dated August 31, 2020 and other guidelines issued from time to time in this regard.
Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month.
Beware of fixed/guaranteed/regular returns/ capital protection schemes. Brokers or their authorized persons or any of their associates are not authorized to offer fixed/guaranteed/regular returns/ capital protection on your investment or authorized to enter into any loan agreement with you to pay interest on the funds offered by you. Please note that in case of default of a member claim for funds or securities given to the broker under any arrangement/ agreement of indicative return will not be accepted by the relevant Committee of the Exchange as per the approved norms.
Do not keep funds idle with the Stock Broker. Please note that your stock broker has to return the credit balance lying with them, within three working days in case you have not done any transaction within last 30 calendar days. Please note that in case of default of a Member, claim for funds and securities, without any transaction on the exchange will not be accepted by the relevant Committee of the Exchange as per the approved norms.
Check the frequency of accounts settlement opted for. If you have opted for running account, please ensure that your broker settles your account and, in any case, not later than once in 90 days (or 30 days if you have opted for 30 days settlement). In case of declaration of trading member as defaulter, the claims of clients against such defaulter member would be subject to norms for eligibility of claims for compensation from IPF to the clients of the defaulter member. These norms are available on Exchange website at following link.
Brokers are not permitted to accept transfer of securities as margin. Securities offered as margin/ collateral MUST remain in the account of the client and can be pledged to the broker only by way of 'margin pledge', created in the Depository system. Clients are not permitted to place any securities with the broker or associate of the broker or authorized person of the broker for any reason. Broker can take securities belonging to clients only for settlement of securities sold by the client.
Always keep your contact details viz. Mobile number/Email ID updated with the stock broker. Email and mobile number is mandatory and you must provide the same to your broker for updation in Exchange records. You must immediately take up the matter with Stock Broker/Exchange if you are not receiving the messages from Exchange/Depositories regularly.
Don't ignore any emails/SMSs received from the Exchange for trades done by you. Verify the same with the Contract notes/Statement of accounts received from your broker and report discrepancy, if any, to your broker in writing immediately and if the Stock Broker does not respond, please take this up with the Exchange/Depositories forthwith.
Check messages sent by Exchanges on a weekly basis regarding funds and securities balances reported by the trading member, compare it with the weekly statement of account sent by broker and immediately raise a concern to the exchange if you notice a discrepancy.
Please do not transfer funds, for the purposes of trading to anyone, including an authorized person or an associate of the broker, other than a SEBI registered Stock broker.
In accordance with applicable Exchange regulations, clients are required to inform us of any short sale transactions executed on a Trading Day no later than 8:00 PM on the same day by writing to RMS@standardsec.com. Please note that short selling is permitted only in securities eligible for trading in the Futures & Options (F&O) segment.Short selling in securities that are not part of the F&O segment is strictly prohibited. For any clarification, you may contact our support team

Advisory – KYC Compliance

Investors are requested to note that Stock broker, Standard Securities And Investment Intermediates Ltd, permitted to receive money from investor through designated bank accounts only named as Up streaming Client Nodal Bank Account (USCNBA). Stock broker, Standard Securities And Investment Intermediates Ltd, is also required to disclose these USCNB accounts to Stock Exchange. Hence, you are requested to use following USCNB accounts only for the purpose of dealings in your trading account with us. The details of these USCNB accounts are also displayed by Stock Exchanges on their website under "Know/ Locate your Stock Broker.

Details of Client Account

Bank Name	Bank Account	Bank IFSC
HDFC BANK LTD.	00032560005087	HDFC0000003

Mutual funds disclaimer: Mutual Fund investment are subject to market risk. Read all the scheme related documents carefully before investing.
NSE CASH & NSE F&O MEMBERCODE 08054 | MCX MEMBER CODE 55100 | MSEI MEMBER CODE 66800 | SEBI REGN. NO. NSE CASH INZ000224239 NSE F&O INF230805437 | MCX (SEBI REGN. NO)-INZ000224239 | MCX FMC UNIQUE MEMBER CODE-MCX/TCM/CORP/0297 MSEI (SEBI REGN. NO)-INE260805437;SEBI REGISTRATION NO. CDSL :- IN-DP-386-2018 (DP Id 12086900)